Loyalty Program & Customer Tiers - the video

Reward regulars with points and tiers. The clip shows the overview in the admin, creating tiers with the AI suggestion, reward products, campaign periods and promo codes, the most important settings and what the program looks like in the shop and in the customer account.

To the product pageTo the manual
01
Walkthrough

What the video shows.

  1. The overview shows how your customers are spread across the tiers, plus the latest bookings and the customers with the most points.
  2. Create tiers: minimum points, points factor, colour as well as name and benefits per language.
  3. The AI suggestion analyses your orders and delivers thresholds and benefits that you adjust before applying.
  4. Every tier is available in the Rule Builder, for example for shipping costs or discounts.
  5. Define reward products that customers get for free in exchange for points.
  6. Campaigns: double points in a campaign period, extra points for products and your own promo codes.
  7. Look up customers with tier, points and history and credit or deduct points manually.
  8. Settings: points per euro, waiting time against returns, display in the shop, paying with points, program page and emails.
02
At a glance

The essentials in brief.

4 starter tiers

Bronze, Silver, Gold and Platinum

AI suggestion

tiers from your orders

Rule Builder

control benefits per tier

Per channel and language

own values, inherited one by one

03
FAQ

Questions about the video.

Do I have to define the tiers myself?

No. Four starter tiers exist after installation, and the AI suggestion calculates suitable thresholds from your orders. You can adjust everything before applying.

How does a tier get a benefit?

Via the Rule Builder. Use the condition Loyalty program: Customer tier in a rule and assign it to shipping methods, discounts, payment methods or prices.

Do customers see their points in the shop?

Yes. Points are shown on the product page, in the listing, in the search and in the cart, and there is a dedicated page in the customer account with tier, balance and history.

04
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05
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